Kerry Customer Care Representative in Beloit, Wisconsin

Company Overview

Want a job you can feel good about? Leading to better encompasses everything we do at Kerry, it's how we've become the world's leading taste and nutrition company. Whether it's building sustainable solutions for consumers or building benefits and opportunities for employees, the main thread of the Kerry fabric is #LeadingToBetter. With focus on a sustainable future, a career with Kerry is something you can feel good about.

Leading to better.

Through sensory science and technology, Kerry develops and manufactures food and beverage solutions for popular brands throughout the world. In fact, you've most likely experienced Kerry in the food or beverages you've consumed in the past few days!

Leading to better, together.

Together, we shape how the world views food and beverage. Leading to better, together means we do this in a culture that nurtures agility, speed, quality and safety and we do this through:

  • Celebrating curiosity that leads to action

  • Empowering our people

  • Promoting diverse thinking

  • Investing in innovation

  • Acting on sustainability

  • Embracing our differences

Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Description and Responsibilities

The Customer Care Representative (CCR) acts as the key contact between the customer and the company and displays a professional image of the company, provides a comprehensive service in a high performance, customer focused environment with respect to company products, procedures and technology. This individual needs to meet and, whenever possible, exceed customer needs and expectations to achieve world-class levels of service performance. The CCR will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer’s experience. The CCR will work primarily but not limited to B2B/industrial customers in a made to order environment.

Responsibilities:

  • Maintain professional, timely and effective communication with all parties

  • Responsible for all aspects of account administration, account inquires and sales support

  • Process orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness

  • Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and escalating appropriately

  • Develop and maintain strong relationships with all customers by effectively managing customer accounts

  • Maintain up-to-date knowledge of products, customers, processes and suppliers

  • Build strong relationships that promote trust and confidence with supply chain and work effectively to improve the service to the customer

  • Gather information and drive improvements

  • Effectively use influencing skills with internal and external partners to achieve end results

  • Exhibit ability to deliver difficult information appropriately

  • Undertake customer visits and face to face meetings when necessary

  • Support sales by reporting on account activity and forecasting

  • Cross & up-selling where appropriate

  • Remain fully flexible to meet business requirements and demands

Qualifications

  • Bachelor’s degree from an accredited institution preferred, 2-5 years related experience may be considered in lieu of degree

  • Previous experience in a customer focused environment, preferably in a similar role in a B2B/industrial manufacturing environment

  • Excellent communication and interpersonal skills

  • The ability to integrate and work effectively with others in a changing environment

  • Strong organizational, analytical, administrative skills

  • An effective team player

  • A strong desire for continuous learning and a desire to grow professionally

  • Bi-lingual is a plus

Requisition ID 2018-14670

Division Kerry

Position Type Full Time

Recruiter JB1

Posting Type LI

Posting Type CB